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Highland Park Plumbing FAQ

Your Questions Answered

If you’re looking for the right plumber to handle your plumbing projects, you probably have a lot of questions. We have taken the time to answer some of our most commonly asked questions so that you can feel confident in your decision to call Little Tommy’s Plumbing Shop!

If you have a question that is not answered below, don’t hesitate to contact our Highland Park plumbing service team online or at (847) 443-9115.

  • How do I schedule service?

    We strive to make scheduling with us as simple as possible. In our business, we find that some situations need to take precedence over others, as some can cause catastrophic damage. A leaky faucet is very different than a flooded basement. We will always put the catastrophe ahead of the minor repair or adjustment. Club member's emergencies and repairs will be tended to as a priority.

  • What is a dispatch fee?

    A Dispatch Fee (Level 1 Diagnosis) covers getting to your home and up to 15 minutes in the home to do a visual inspection, without the use of tools or equipment. The normal cost is currently $89. When the technician completes this inspection, he will give you a price to complete the repair. If you agree to the work while the tech is there, the $89 fee is waived, and you will only pay the price that our technician quoted.

  • What is a Level 2 Diagnosis?

    There are occasions when a visual inspection is not going to tell us what is wrong and what needs to be done for the repair. This would warrant us doing a Level 2 Diagnosis. This includes up to 45 minutes, and our current rate is $145. Our tech will keep you informed of the charges at each phase of the diagnosis process.

  • What happens when a Level 2 Diagnosis is not enough to determine the problem?

    A charge for Troubleshooting (Levels 1, 2 or 3) may come into play when our techs must do additional investigating to determine the problem to arrive to the best solution for repair. Level 1 is currently $59; Level 2 is currently $133; and Level 3 is currently $199.

  • How does emergency service work?

    Our regular business hours are Monday through Friday, 7:30 AM - 4:00 PM. Service that occurs outside our regular business hours is defined as emergency service. While we try to limit emergency work to major problems – such as no hot water, clogged sewer, flooding, no working toilets in the home, gas leaks, or ceiling leaks – we understand that our clients may define emergencies differently. While we waive our service charge if work is performed during normal business hours, the service charge is NOT waived after hours. We currently have a non-waived fee of $169 for after-hours calls. (Club members’ fee is $89 and is also NOT waived.)

  • What kinds of discounts do you offer?

    By becoming a member of our Savers' Club, you will receive 12% off your repair service. There are no discounts on remodels, sewer repairs, new projects, etc. We offer the same 12% discount to seniors 65 and older. Seniors have the option to join our club to activate the other perks of our Savers' Club.

  • Do you offer service reminders?

    It is very important to keep our clients informed when services are needed at their homes. When service is due, we will call, send an email, and send a post card to give you a timely heads-up. Ultimately, it is at the homeowner's discretion to have the recommended service completed.

  • What is the importance of having a plumbing inspection performed?

    We recommend that all clients have an annual plumbing inspection. We do a 12-point inspection to make sure your plumbing system is running properly, and, in many cases, we can then do preventative maintenance/repairs to keep your plumbing costs down. Our 12-point inspection is $229. Savers' Club Members receive this at no charge.

  • How do you calculate pricing?

    We understand that care of your home can be expensive. We will always be conscientious of this and do whatever we can to keep our prices affordable. Our technicians will always give you the price of service before any work is started. Your signature is required to start any work so that there are no surprises. Therefore, we require a decision-making adult (over 18) to be present while our technicians are in your home. Should this not be possible, we will work with you via email and phone to make sure you understand what the charges will be before work is started. In situations when additional investigation is required, our technicians will keep in contact with you at each stage so that you can be assured that there are no surprises on the final bill.

    Regarding our price structure, we use an upfront pricing system. All our expenses, wages, etc. are calculated, and then a moderate profit percentage is added.

  • Are your technicians qualified?

    Yes. We are not a handyman service. Our technicians must go through five years of training and pass a written and practical test to become an Illinois State Licensed Plumber. Continuing education is required each year to keep their licensing current. We will always arrive in a Little Tommy's marked truck stocked with the most common materials needed to make the repairs you need. Our technicians will be dressed in a Little Tommy's uniform. Our techs are background checked and drug tested. Little Tommy’s Plumbing is licensed by the State of Illinois, insured, and bonded.

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